Questions people ask
before they start.

No. Every program includes a video consultation with an AHPRA-registered practitioner who reviews your intake and your pathology, asks follow-up questions, and makes clinical decisions based on your individual results. Prescriptions may be provided where clinically indicated following your consultation.

Nurse practitioners and doctors registered with AHPRA, plus an Accredited Practising Dietitian. You can verify any practitioner's registration at ahpra.gov.au. Meet the team on the practitioners page.

No. We encourage you to keep your regular GP. Your practitioner will refer you back to your GP or a specialist if anything sits outside our scope, and we're not a crisis or emergency service.

We're based in Sydney and available Australia-wide. Clinical consultations are by video call, and blood collection happens at any of 4,000+ accredited collection centres.

Check your eligibility online (about three minutes, no payment). If you're accepted, create your account, complete your intake, get your bloods done at a collection centre, then have your video consultation. Your plan lands in your portal after that.

At any of 4,000+ accredited pathology collection centres across Australia. Your request form is in your portal; walk in with it, no appointment needed at most centres. Results come back in 2–5 business days.

No. You can start directly with Baseline+.

A one-on-one video consultation. Your practitioner reviews your results and intake beforehand so the time is spent on what it means and what to do.

Your initial program runs for around eight weeks, with your plan, messaging and follow-up in the portal. Re-testing and further consults are arranged with your practitioner as needed.

Your testing instructions explain any fasting or timing requirements and how to provide your sample.

Standard panels don't always test the markers most relevant to how you feel. Baseline+ starts with a structured intake, tests a broader panel, and your practitioner takes the time to explain what it means against optimal ranges, not just population averages. We can't promise a different answer, but we can promise the process is more thorough.

Only where clinically indicated. Your practitioner assesses your results, history and goals, and talks you through options, benefits and risks before anything is prescribed. Many plans involve no medication at all.

Accredited Australian pharmacies only. Baseline+ does not dispense medication itself.

Yes. Every result is in your portal, with your practitioner's notes and your plan. You can download and share them with your GP.

Your practitioner will contact you promptly, explain what it means, and refer you to your GP, a specialist or emergency care as appropriate.

Eligibility assessment, intake review, your pathology panel through accredited Australian providers, your video consultation and your care plan, plus portal access and messaging.

Medication, if prescribed, which is costed separately through Australian pharmacies, and optional add-ons such as dietitian, psychology or counselling sessions, and extended panels.

No. Baseline+ consults are private. Blood tests are privately funded and charged separately unless included in your program. Some private health funds rebate dietitian consults under extras.

Checking your eligibility is free. Payment is taken when you're accepted and choose to proceed with a program, or when you order a stand-alone panel or consult.

See our refunds and returns policy. In short: if we can't provide the service, you're refunded; once pathology has been ordered or a consult delivered, those components can't be refunded.

Yes. Your results and records are stored securely in your portal and handled under Australian privacy law. We don't sell or share your data. See our privacy policy for the detail.

For assessment, results review and plan-building, yes, and it's how most of Australia's specialist care is now delivered. Where a physical examination or in-person care is needed, your practitioner will say so and refer you.

Baseline+ is not an emergency service. In an emergency call 000. For urgent mental health support, call Lifeline on 13 11 14.